Public Grievance & Monitoring Redressal System

Acme Public Grievance Monitoring and Redress System is an online web-enabled system developed to help citizens lodge complaints digitally and track them efficiently.

• Platform for dissemination of Public Grievances.
• Citizens can lodge grievances online.
• Departments can scrutinize and act without delay.
• Reduction in physical forwarding of complaints.
• Tracking of complaint status online.

Features of the Public Grievance Monitoring & Redressal System:

• Online Registration of Grievances
• Maintenance of Public Grievances
• Prioritization of grievances
• Forwarding to multiple departments
• Status Tracking till resolution
• SMS / Email Alerts

On-line Registration of Grievances

Allows users to submit grievances online with complete applicant information and document attachments for processing.

View Public Grievance Applications

Users can view submitted applications within selected date ranges and edit them if required.

View Public Grievances Status Form

Enables users to track application status codes and navigate to detailed forms for updates.

Applicants Application Code Wise Form

Displays applicant names with corresponding application codes and opens grievance movement details.

Public Grievances Status Report

Shows department-wise grievance handling details and the responsible officer.